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Delivery Note
送貨安排
由即日起，訂單送貨會有下列安排：
A. 購物滿$400或以上，即享免費送貨。
B. [緊急件] 翌日送貨。
訂單付款完成後，本公司會盡快安排包裝訂單貨品，及送貨。
閣下必須在付款前，細閱訂單送貨安排，本公司會竭盡所能安排訂單派送工作。在訂單付款完成後，即表示閣下同意及接受本公司對閣下之訂單的收費及送貨安排。如閣下於送貨安排上錯誤地選擇不相符的送貨方法，因而產生運費，本公司會為閣下提供已選擇之訂單送貨安排，並不會作出運費上之退款安排，不便之處，敬請原諒。
閣下的訂單付款成功時，即表示閣下同意及接受本公司對商品運輸給閣下之一切安排，
如商品於安排送貨時遇缺貨之情況，本公司會盡快與產品供應商聯絡並及時作出補貨安排，並會透過第三方通訊軟件與閣下保持聯絡，因此閣下須確保於本公司的購物網站或應用程式所提供之個人通訊方式有效。
*優惠受條款約束。
最後更新：2021年7月
Return and Refund Policy
- Customer is eligible to enjoy 7 Day Return Policy. Coverage ONLY includes hardware failure.
Customer can exchange a new mechanise if any hardware failure is founded within 7 working days of the invoice or exchange the defected item at our workshop
Returned mechanise should be unused and with the same condition upon purchase. Also, it must be in Full Packaging with all the inbox items bundled with original purchase. - Overseas customers can return the mechanise by mail and will be responsible for the delivery charges for such return, while the shipping cost to deliver the new items will be borne by us.
- A product is dead on arrival if it shows symptom of hardware failure preventing basic operation upon its first use out of the box and inspected by our certified engineer.
- We cannot accept exchange or return of man-made damaged items which is not caused by our company.
- The lead time of replacement normally takes around 10 - 14 working days for Hong Kong customers, subject to the availability of stocks. For overseas customers, it will depend on the delivery time.
- We will give you a refund by bank transfer.
- SOAON HOLDING LIMITED reserves the final right to interpret the terms and conditions herein.
- For any inquiries, please feel free to contact us via email: [email protected]
